Current Opportunities


 

Costa Mesa, CA

Full Time, Part Time, Contractor Positions Available

 

Description

Are you looking to use your IT education, experience, and passion in a dynamic, growing integrated services environment? If so, we encourage you to look into joining our growing team! Blackstone Networks is hiring for a part-time and full-time Integrated Technologies Technician to join our team.. We are a small but growing IT Integration company focusing on delivering a suite of IT and related technology solutions to small and medium businesses within the Orange County area. This dynamic position will work out of our Costa Mesa, CA office and also work out of various customer locations within the Orange County area and beyond as assigned.

 

Primary Responsibilities

 

  • Identify and resolve customer IT issues at various customer network locations, and remotely where applicable, using a variety of diagnostic tools and potentially guiding users through uniquely presented situations
  • Conduct all facets of the core job duties in person, over the phone and/or in a remote support fashion, speaking both to non-technical and technical people to identify and resolve IT issues
  • Manage, from an administrative perspective, all service work performed via Blackstone’s customized Salesforce and ServiceMax CRM/ticket management system, ensuring all service tickets are “worked” and updated according to Blackstone SLA’s for completion and internal reporting
  • Establish and maintain favorable, technical relationships with customers as a qualified, friendly, high-touch service provider of Blackstone’s technology integration services
  • Call into various vendor technical support providers when needed to get hardware and software troubleshooting support
  • Answer calls to the 888 support #
  • Process emails to the support mailbox
  • Open tickets from customers requests and assign/schedule work orders
  • Keep customers up to date on status/progress of service tickets
  • Coordinate internally with other operations team members on various activity
  • Assure that all documentation and information is collected, entered into the system, and processed in a complete and accurate form
  • Work synergistically in a team environment where each employee’s and the team’s overall success is directly tied to one other
  • Maintain a high level of customer satisfaction through an unwavering passion for and dedication to extraordinary service
  • Attend training, meetings and other activities
  • Provide feedback to the team regarding customer and business requirements
  • Maintain core and leading edge IT product and industry knowledge so as to provide the highest level of customized and relevant technical expertise possible
  • Perform administrative tasks in support of the company’s objectives as directed by management

 

 

What does Blackstone Networks have to offer?

 

  • Professional work environment
  • Competitive compensation and flexible work environment
  • Technologically diverse product mix that allows for skill set enhancement
  • Talented and committed co-workers and management
  • Competitive compensation and flexible work environment
  • Potential for additional benefits after 90 days

 

 

Desired Skills and Experience Requirements

 

  • 1-3 years IT desktop and/or helpdesk support experience
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • High standard of business and ethical conduct
  • Experience managing activity within a ticketing system (or via work orders)

 

 

Preferred Experience Should Include a Solid Background in the Following

 

  • Computer desktop, laptop, mobile devices (tablets, phones, etc) OS support (Windows XP/Vista/7/8, Apple OSx, iOS)
  • Basic understanding of VOIP systems
  • Printer/Copy/Fax/Scan hardware support
  • Networking Fundamentals
  • Network cabling, patching, terminations, toning, tracing, and testing
  • Software support (I.E. Microsoft Office, Anti-virus, spam filtering, and security software)
  • Remote access, including LogMeIn Central, LogMeIn Rescue, Join.Me, VPN tunneling
  • Salesforce
  • Allworx telecommunications products, including phone servers, handsets, wireless, and software licenses. Allworx certification highly desired.
  • Wifi support
  • Back-up and recovery software